Help & Support
How booking works, when you are charged, and what happens if plans change. If you cannot find it here, we are one message away.
How booking works
From finding a place to coming home with something to say about it.
Step 1
Find somewhere
Browse retreats, venues, services and courses. Save the ones you like — they are one tap away later.
Step 2
Book or ask
Some listings book instantly. Others take a request the host approves first, or start as a message where the host sends you a price.
Step 3
Pay securely
You are only charged once a host has accepted. Payment goes through Stripe, and your card details are never stored by us.
Step 4
Go
Your booking, dates and host are all in one place, with the conversation right beside them if anything changes.
Step 5
Tell everyone how it went
Once your trip is finished you can leave a review — it is the thing future guests read first.
All answers
Booking a trip
Finding a place, holding a spot, and what each booking type means.
Paying & prices
When you are charged, what it costs, and how prices are shown.
Offers & quotes
Custom prices a host sends you, and how long they last.
Changes, cancellations & refunds
Changing plans, getting money back, and when things go wrong.
Your trip & after
Where your bookings live, statuses, travel prep and reviews.
Account & messages
Your profile, saved places, talking to hosts, and reaching us.
Quick links
Still need a hand?
Ask Kaya in the corner of any page for an instant answer, or send us a message and a person will get back to you.